The Future of AI Agents in Enterprise
Explore how intelligent AI agents are transforming business operations and customer experiences across industries.
As artificial intelligence evolves, AI agents are emerging as a transformative force for businesses. Unlike traditional AI tools that simply respond to specific inputs, AI agents can act autonomously to achieve goals, making decisions and taking steps without constant human prompts. Industry analysts see this as a major shift – by 2028, 33% of enterprise software is expected to include “agentic” AI capabilities (up from less than 1% in 2024), enabling about 15% of daily work decisions to be made autonomously
gartner.com. In this post, we’ll explore what AI agents are, how they differ from earlier AI systems, current enterprise use cases across industries, emerging trends in agent design, real-world business impacts, expert forecasts, and the challenges and opportunities in deploying AI agents at scale.
Digital Transformation journey from traditional methods to digitization to “digital intelligence” with AI agents (far right). Enterprises are moving beyond basic automation toward AI-driven autonomy as the next stage of innovation.